The Department of Government & Consumer Affairs (GCA) is responsible to liaise and interact with all branches of Government to ensure telecommunications sector issues are addressed in national programs and policies. The Department handles consumer issues and is responsible for coordination of Universal Access Fund (UAF) matters within the LTA. The Department is also responsible for continuously monitoring and facilitating the implementation of national, regional and international deliverables, and ensuring that national policy matters that relate to telecommunications / ICT are addressed by the BOC. 

The Department of Engineering & Technology (E&T) is responsible for managing and monitoring spectrum and spectrum-related matters, and national numbering resources. The Department is also responsible for ensuring that all types of telecommunications equipment and network infrastructure internal and external to the LTA are type-approved and meet international quality standards. E&T also ensures that spectrum users adhere to licensed/unlicensed bandwidth

requirements and established network quality standards. The Department is responsible for all information technology needs of the LTA. 

The Department of Licensing & Regulations (LRD) is responsible for scoping market conditions and making recommendations to the LTA Board of Commissioners (BOC) for developing and supporting implementation of tariff

programs, regulations and rate structures, recommending new service types and ensuring that service providers are properly authorized to operate in the country. The Department , in coordination with the Legal Section and the Engineering Department, plays a pivotal role in processing new license applications, and performing due diligence on new applications to provide services. LRD also analyzes operators’ network data and conducts market studies and analyses. 

The International Gateway Services (IGS) Department is responsible for managing the International Gateway Monitoring System (IGMS), which measures and monitors traffic flow at all interconnections between networks for fraud management, revenue assurance and Quality of Service (QoS) purposes. The IGS is the focal point for the LTA’s oversight of the Internet Exchange Point (IXP), which is a physical infrastructure through which Internet Service Providers (ISPs) and Content Delivery Networks (CDNs) exchange Internet traffic. In addition, IGS is the focal point for the LTA’s oversight of Liberia’s Country Code Top Level Domain (ccTLD) to ensure equitable access, transparent administration and to help create a predictable environment for accessing the ccTLD. 

The Department of Administration, Operations & Legal Affairs (AOL) provides administrative, operational, logistical and procurement support for all Departments through coordination with other Departments to ensure that the LTA is functional and operational by maximizing the value of its human and physical assets. This Department is responsible for the content of all public communications disseminated via print and electronic media, including the LTA website. The Department creates public awareness about the LTA. In coordination with other Departments in the LTA, as may be applicable, the Department is responsible for reviewing and vetting for legal sufficiency and implementation, all regulations, orders, and rules for the sector and for developing legal constructs for compliance. The Department is the official representative of the LTA for all legal proceedings.