Consumers Code of Protection

Consumer have the right to access and subscribe to telecommunications services on fair and reasonable terms, with assurances that these services are securely provided and in compliance with privacy requirements, and will be available at a certain quality commensurable with acceptable standards.The LTA being charged with responsibility for telecommunications consumers, enforces safeguards and advances policies that would protect consumers’ rights and maximize their welfare.

Through all of LTA’s legal, regulatory and policy efforts, it does require entities selling telecommunications goods and services to provide or satisfy the following:

The Right to Safety
The Right To Safety
Telecommunications equipment, terminal and mobile devices, and services being sold, provided or used in Liberia must be safe for consumers and cause no harmful interference with ICT networks, telecommunications services and related equipment.
The Right to Information
The Right to Information
Licensed telecommunications entities must supply consumers with accurate, necessary and sufficient information about products and services in the most plausible manner, to enable consumers make informed judgement and choices.
Right to QOS
Quality of Service:
Licensed service providers must demonstrate commitment to ensuring service availability and reliability consistent with requirements adopted by LTA or Standards Setting Organizations (SSO).
The Right to Security
Security and Data Privacy
Licensed telecommunications networks and services must be secure against cyber-attacks, and any unlawful access to consumers’ communications and personal data.
The Right to Information
Unsolicited electronic Messages:
Telecommunications consumers should not receive unsolicited messages unless they have provided explicit consent or have an existing business relationship with a service provider.
The Right to Redress
The Right to Redress
Consumers have a right to redress. Licensed telecommunications entities must provide appropriate and timely redress to consumer complaints and concerns.

Service downtime: Licensed service providers must inform consumers in advance of planned disruption of services and make efforts to minimize consequences on consumers. Unplanned service outages emanating from technical and other causes must be communicated and restored within reasonable timeframe as determined by LTA.